Voicemail is a centralized system of managing telephone messages for a large group of people. The term is also used more broadly, to denote any system of conveying voice message.
Voicemail systems are often associated with office telephone systems. They may also be associated with public telephone network services residential phones or cellular phones. Mobile phones generally have voicemail as a standard network feature.
The most modern implementations of voicemail support fax delivery to personal voice mailboxes and retrieval via printers, are integrated into email systems for shared directories and shared message storage, use touch tone voice user interfaces, speech technologies, and visual, screen based graphical user interfaces user interfaces.
The need for voicemail
In the 1970s and early 1980s, the cost of making a phone call decreased and more business communication was done by phone. As corporations grew and labor rates increased, the ratio of secretaries to employees decreased.
With multiple time zones, fewer secretaries and more communication by phone, real time phone communications were hampered by callers being unable to reach people. Some early studies showed that only 1 in 4 phone calls resulted in a completed call and half the calls were one way in nature.
People were either not at work, or if they were at work, they were on the phone, away from their desks in meetings, on breaks. This bottleneck hindered the effectiveness of business activities and decreased both individual and group productivity. It also wasted the caller time and created delays in resolving time critical issues.
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